1. What is Afreen Essence?

Afreen Essence is your one-stop destination for curated women’s fashion, offering elegant dresses, chic watches, stylish shoes, and more.

2. What payment methods do you accept?

We accept all major credit/debit cards, online payment services, and digital wallets.

3. How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

4. Do you offer international shipping?

Currently, we ship only within India. Stay tuned as we expand our delivery areas!

5. How can I track my order?

Once your order is shipped, we’ll email you a tracking number. Use this to track your package on our website or the courier’s site.

6. What is your return policy?

We accept returns and exchanges within 7 days of delivery. The item must be unused, in its original condition, and accompanied by a 360-degree unboxing video as proof. For more details, visit our Return and Exchange Policy.

7. Can I cancel my order?

Orders can be canceled within 24 hours of placement. Please email us at afreenessence@gmail.com with your order details for cancellation requests.

8. What should I do if I receive a defective or incorrect product?

If you receive a damaged or incorrect product, contact us at afreenessence@gmail.com within 7 days with a 360-degree unboxing video. We’ll assist with a replacement or refund.

9. How do I contact customer support?

You can reach us via email at afreenessence@gmail.com or through our Contact Us page.

10. Do you offer discounts or promotions?

Yes! Keep an eye on our website and follow us on social media for the latest promotions and exclusive discounts.

11. Can I customize my order?

We currently do not offer customization services. However, we curate unique and trendy designs for you to choose from.

12. Are your products authentic?

Yes, we pride ourselves on offering high-quality and authentic products that meet your fashion needs.