Effective Date: 17/01/2025
At Afreen Essence, we are committed to providing high-quality fashion items that you’ll love. If you’re not fully satisfied with your purchase, we offer a straightforward return and exchange process.
Policy Overview
Our return and exchange policy is valid for 7 days from the date of delivery. If more than 7 days have passed, we regret that we cannot offer a refund or exchange.
To be eligible for a return or exchange:
- Items must be unused, unworn, in their original condition, and with all tags attached.
- Products must be returned in their original packaging (e.g., shoe boxes or branded bags).
- A 360-degree unboxing video must be submitted as proof to verify the condition of the item upon delivery.
- A receipt or proof of purchase is required.
Non-Returnable Items:
- Intimate apparel (e.g., lingerie).
- Items damaged due to improper use or handling.
- Customized or personalized products.
Exchange Policy
We replace items only if they are defective or damaged. To request an exchange:
- Submit a 360-degree unboxing video and email us at afreenessence@gmail.com within 7 days of delivery.
Refund Policy
Once we receive and verify your returned item and unboxing video, we will notify you via email about the approval or rejection of your refund.
- Approved Refunds: A credit will be issued to your original payment method within [insert timeframe, e.g., 3-5 business days].
Partial Refunds
Partial refunds may apply in these cases:
- Items showing signs of wear or use.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Shipping Returns
To return an item, mail it to: LIG 33, Kasari Masari, 60 ft Road, Prayagraj, Uttar Pradesh, India.
- Return shipping costs are your responsibility and non-refundable.
- For high-value returns, consider using a trackable shipping service or purchasing shipping insurance.
Need Assistance?
For questions about returns and exchanges, contact us at afreenessence@gmail.com